Return and Refund Policy
Advalab.com is a trusted provider of a variety of laboratory equipment. We prioritize to build trust, security, and transparency in all our business interactions as the administrators of this online platform.
To ensure a clear understanding of our Website User Agreement, we kindly ask all users to review the guidelines governing our services before agreeing.
For any questions regarding our return or refund policy, please contact us using the contact details given in our website. Our support team is always ready to assist and provide any information required by the user.
By using https://www.advalab.com, you confirm that you have read and accepted the terms and conditions outlined in our return/refund policy, as well as those stated in our shipping and privacy policies.
Terms and Conditions
- Order Placement Guidelines: In accordance with our order placement policy, we require full payment—representing 100% of the purchase price—to be made in advance. Our streamlined and efficient order processing team ensures prompt and accurate fulfillment of your order.
- Timeframe for Returns and Replacements: All requests for refunds or product replacements must be submitted within 30 days of purchase. This timeframe allows us to address and resolve any product-related concerns in a timely and reasonable manner.
- Restocking Fee: As outlined in our policy, a restocking fee of 30% will be applied to all returned items. This fee helps offset associated costs and allows us to continue offering competitive prices to our customers.
- Confidentiality Agreement: We require the execution of a Non-Disclosure Agreement (NDA) or Confidentiality Agreement prior to the release of our price list. This agreement states that the price list is intended solely for your company’s internal use and may not be shared or distributed without our prior written consent.
- Warranty: We proudly offer a comprehensive one-year warranty, effective from the date of purchase, covering any defects or issues in materials or workmanship that may arise during this period.
